Refund policy

We want you to love what you buy from us. If something isn’t right, we’re here to help. Please read this Refund & Return Policy carefully before placing your order.

1. Return Eligibility

You may request a return if:

  • The item is unused, in its original packaging, and in the same condition as received

  • The return request is raised within 3 calendar days of delivery

  • A complete unboxing video is provided showing the issue clearly (damage, defect, or wrong product)

Returns without video evidence or outside the return window will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked “final sale” or “non-returnable”

  • Personal care or hygiene-related products once opened

  • Perishable or fragile goods such as candles or wax-based products

  • Customized, made-to-order, or digital products (unless defective)

3. Return Process

To request a return:

  • Contact our support team at info@reddish.pk within 3 days of delivery

  • Include your order number, reason for return, and the unboxing video

  • Once approved, we will guide you on the pickup or self-shipping process

Return Shipping & Fees:

  • Return pickup may be available in select locations. Otherwise, the customer must self-ship.

  • A ₨100 return and restocking fee applies to all accepted returns and will be deducted from the refund amount.

4. Exchanges

We offer exchanges in the following cases:

  • The product is defective, damaged during shipping, or the wrong item was sent

  • Size-related exchanges for eligible products (subject to availability)

Conditions:

  • Exchanges must be requested within 3 days of delivery

  • Only one exchange per order is allowed

  • A ₨150 exchange handling fee may apply for size-based exchanges

5. Refunds

Once the returned product is received and inspected, you’ll be notified of the approval or rejection. If approved:

  • Refunds are processed to the original payment source within 8–15 working days

  • For Cash on Delivery (COD) orders, refunds are issued via bank transfer

  • Shipping charges (if any) are non-refundable

Refunds will not be issued if:

  • The item shows signs of use

  • The original packaging is missing

  • The unboxing video is not provided

  • The return is rejected after inspection

6. Order Cancellations

Orders can be cancelled before they are shipped. To cancel, contact us immediately at info@reddish.pk or +92 319 8095300.
 Once shipped, cancellation is no longer possible.
 Refunds for prepaid cancellations will be processed within 1–2 working days.
 Repeated cancellations may result in account restrictions.

7. Damaged, Incorrect, or Missing Items

If your order arrives damaged, has missing items, or you receive the wrong product:

  • Contact us within 24 hours of delivery

  • Provide a clear unboxing video showing the issue

Without the video, replacements or refunds cannot be issued.

8. Contact Us

For any questions, return/exchange requests, or order issues, you may reach us at:
 Customer Support Email: info@reddish.pk
 Phone/WhatsApp: +92 319 8095300
 Business Hours: Monday–Saturday, 10 AM to 6 PM (excluding public holidays)